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FAQs

How long does it take to receive my order?

Orders are processed within 2-3 business days. After dispatch, delivery typically takes 7-12 business days within India. Delivery timelines may vary due to logistics or external factors.

Will I receive tracking information for my order?

Yes. Once your order is shipped, you’ll receive tracking details via email. Tracking information may take 24-48 hours to become active.

What is your return policy?

We accept returns only for damaged, defective, or incorrect products reported within 7 days of delivery. Items must be unused and in their original condition.

How do I request a return or refund?

To request a return or refund, please email us at support@consummix.com with your order number and clear images or videos showing the issue. Our team will guide you through the next steps.

When will I receive my refund?

Once approved, refunds are processed within 5-7 business days and credited to the original payment method. Bank processing times may vary.

Are there any items that cannot be returned?

Yes. Items damaged due to misuse, items without original packaging, clearance/sale items, and digital products (if applicable) are non-returnable.

How can I contact customer support?

You can reach our support team anytime at support@consummix.com. We aim to respond to all queries within 24-48 business hours.